Beyond Scripts: Chatbots Driving True Business Intelligence
Chatbots are rapidly transforming how businesses interact with customers, automate tasks, and streamline operations. From answering simple queries to providing personalized recommendations, these AI-powered assistants are becoming indispensable tools for companies of all sizes. This comprehensive guide will delve into the world of chatbots, exploring their benefits, functionalities, implementation strategies, and future trends.
What are Chatbots?
Defining Chatbots
At their core, chatbots are Software applications designed to simulate human conversation. They use natural language processing (NLP) and machine learning (ML) to understand user input and respond appropriately. Chatbots can be deployed on various platforms, including websites, messaging Apps (like Facebook Messenger and WhatsApp...