Chatbots: Conversational AI Shaping Hyper-Personalized Customer Journeys
Imagine having a 24/7 virtual assistant available to answer customer questions, guide website visitors, and even complete sales, all without needing to hire extra staff. That's the power of chatbots. These intelligent conversational AI programs are transforming how businesses interact with their audience, streamlining communication, and driving efficiency. Let's dive into the world of chatbots and explore how they can benefit your business.
What are Chatbots?
Defining Chatbots and Their Evolution
A chatbot is a computer program designed to simulate conversation with human users, especially over the internet. They interact with users through text or speech, mimicking human interaction to provide information, answer questions, and perform tasks. Early chatbots were rule-based, following pred...